I have been working hard to make sure that Swindon station remains truly friendly to all ages and customers, so the announcement by the Transport Secretary today that the Government has asked train operators to withdraw their proposals is welcome news.
Whilst digital means are very important, they cannot be the only way in which you get tickets and having trained members of staff with machines on hand in the station forecourt area seems to me to be a sensible way forward.
But there is much more that needs to be done, and we need to hear more about the plans with regards to ticket offices, and indeed the whole way in which we get train tickets.
And that is why I will be working closely on this issue in the coming weeks to make sure that any changes are made in the best interests of us, the passengers, and that the experience at Swindon Station does not become one that deters people from wanting to use our train services.
